Please ensure you read and are familiar with these terms and conditions prior to placing an order. By placing an order, you are entering into a legally binding contract with MCB Print Limited t/a Printwise (‘Printwise’) for products and services and you agree to be bound by the following Terms and Conditions:
- CUSTOMERS
If you are placing an order in the name of a Company, in doing so you confirm that you are authorised to bind the Company. Should the Company later confirm that you were not so authorised and refuse to settle our invoices you will become personally responsible for settling the invoice(s).
- PRICING & QUOTATIONS
2.1. Quotes are valid for 30 days from the date of the quote.
2.2. Subject to Clause 2.1, prices published or quoted are subject to change without notice.
2.3. Should an order be placed more than 30 days after the date of the quote, every effort will be made to inform Customers of any price change prior to us commencing work.
2.4. All quotes assume that Customers are to supply print ready files unless otherwise stated. A guide to print ready file preparation is available upon request and without charge. We reserve the right to make additional charges without notice should we not be provided with the necessary print ready files.
2.5. Should Customers supply files that require changes or alterations prior to printing, we reserve the right to make additional charges without notice.
- TERMS OF SALE
3.1. Payment terms are either:
- 50% deposit payable when placing an order with the balance due in full on delivery or collection of the goods; or
- payment in full on delivery or collection of goods
Customers will be advised of the payment terms when placing an order or, if expressly requested by the customer, as part of the quotation. As with pricing, any payment option contained within a quote is valid for 30 days from the date of the quote and, after this time, is subject to change at our absolute discretion.
3.2. The payment terms applicable to your order will be confirmed when the order is placed.
3.3. We accept cash, personal cheques, company cheques and most major credit or debit cards.
3.4. If a personal or company cheque is returned as unpaid, the Customer will be required to pay a charge of £35.00 in addition to the outstanding debt.
- NON-PAYMENT
4.1. Should you fail to make payment of all sums due to us, we reserve the right to charge statutory interest pursuant to the County Courts Act 1984 or the Late Payment of Commercial Debts (Interest) Act 1988.
4.2. If the Customer is a business, we reserve the right to add debt recovery compensation to the debt pursuant to the Late Payment of Commercial Debts (Interest) Act 1988.
4.3. In placing an order and agreeing these terms and conditions of sale, you hereby agree to indemnify us against all costs, be it legal or court costs, we incur in pursuing you to recover any unpaid sums.
- VAT
All orders are subject to VAT, unless expressly advised otherwise by Printwise that the item(s) are zero rated for VAT purposes.
- PROOFING, COLOUR MATCHING & PRINT QUALITY
6.1. Customers must expressly inform us when close colour matching between jobs is required. This should be done prior to the quotation being produced. Should we be notified of this requirement we reserve the right to amend the quote even when it is fewer than 30 days old.
6.2. When colour matching is requested, we will reproduce colour from digital files as closely as possible but may not exactly match colour and density due to limitations in the proofing and printing process. A reasonable variation in colour between original materials, proofs and the completed order will be considered acceptable print quality.
6.3. Customers must provide high resolution images suited to the offset or digital printing process.
6.4. We are not liable for images printing poorly due to the Customer providing low resolution images.
6.5. Customers must provide all full colour printing images in CMYK format. If you are unsure of what is required, please speak to a member of staff before providing images. We are not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.
- INDEMNIFICATION
The Customer will indemnify and hold Printwise harmless from any loss, expense and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by the Customer.
- ERRORS AND OMISSIONS
8.1. Printwise is not responsible for errors and omissions approved by the Customer.
8.2. The Customer is solely responsible for ensuring that artwork is correct, is thoroughly checked for errors and must confirm that proofs are approved prior to print. This applies to either artwork supplied by the Customer or artwork created by us.
- OWNERSHIP OF DIGITAL FILES
We retain legal ownership and intellectual property rights of all digital files created on behalf of the Customer by the Printwise staff.
- USE OF SUBCONTRACTORS
10.1. We may, at our discretion and without notice, use subcontractors to produce and/or install orders placed by the Customer.
10.2. In such cases, we shall remain liable to the Customer for the performance of the sub-contractor as if the subcontractor was an employee of Printwise.
- DELIVERY & SHIPPING
11.1 All suggested production and or delivery dates and times are estimated. We will use all reasonable endeavours to meet these estimates, we are not liable for any costs or damages resulting from deliveries made later than expected to the Customer.
11.2. We may choose to use courier companies to deliver consignments. If there is an extra charge for this service, this will be made clear at the time the Customer places an order.
11.3. We are not responsible for delays or damage caused during shipping, or for arranging re-delivery of consignments.
- COMPLAINTS
12.1. All complaints must be made within 5 business days of receipt of the printed job.
12.2. Orders with manufacturing errors and/or defects will be rerun on the next available print run at no charge to the Customer, at our absolute discretion.
12.3. Our liability shall be limited to reprinting of the order.
12.4. Unsatisfactory orders because of Customer errors may be reprinted, but at the Customer’s expense.
- COOLING OFF
13.1. Customers may cancel their orders at any time from 14 days of placing the order.
13.2. If a Customer exercises their right to cancel pursuant to Clause 13.1 and we have already commenced work on their the order, we are entitled to charge for all work carried out to the date of the cancellation.
13.3. Nothing in Clause 13.1 entitles a Customer who has received delivery of an order of reasonable and satisfactory quality to a refund and if an order is sought to be cancelled having been completed, we are entitled to charge our fee in full with the normal payment terms.
- LAW
All contracts entered into and orders made are subject to the exclusive jurisdiction of England and Wales.